SITEL EMEA

Please click the link above to view all of our vacancies

Sitel is the leading business process outsourcing (BPO) call centre provider in theworld, as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel offers a range of call centre opportunities in more than 140 locations, employing 60,000 associates across the globe that provide customer care support in 32 languages.

Our associates work for Sitel, but when you are providing customer care for one of our clients, you also become a proud representative of that company as well. Sitel associates become an extension of our clients’ brands by understanding their objectives, embracing their culture and taking ownership of their customers.

Sitel’s clients, many of the largest and best known brands in the world, have selected and continue to partner with Sitel as we deliver the results they want.

Sitel is an equal opportunity employer. Our people come from many diverse work and life experiences. We offer career opportunities for those with critical core life skills. Some of these include the ability to communicate effectively, to build trust, and to function in a team environment.

There are plenty of career opportunities for the right individual within Sitel. Many of our agents have progressed to becomeTeam Managers, Learning Specialists, Operations Managers and Site Directors. An article recently appeared in The Daily Mirror about one of our employees and the career development that she has received within Sitel. To view the article click on the link below:

http://www.mirror.co.uk/advice/jobs/2010/07/29/victoria-brewis-opts-for-a-career-in-the-call-centre-115875-22447212/

What do our employees have to say about working for Sitel:

“I’ve worked for a number of call centres.Sitel is head and shoulders above the ones I have worked for. It’s nice that it’s not just about call quantity; it is about call quality as well, so you are monitored monthly and given feedback by your manager. So you’re always on top of the game and you can give the best possible customer service”.Chris Jackson, Customer Service Agent

“I guess I’m an inspiration to new advisors coming into the company because I started off on the phones as an advisor and through the years have made the position of site director”.Karl Brough, Site Director

“What I like most about my job are the people that I work with. It’s quite diverse. People that I work with are ranging from difficult nationalities, cultures. In that respect it’s really good. I’m always learning something new, good bunch of people to work with”. Shaneel Daudi, Customer Service Agent

“I get most job satisfaction obviously working for the customers, dealing with their queries, helping resolve their problems.I mean I enjoy dealing with customers from the beginning, through to the end and making the customer happy”. Nicola Mullen, Customer Service Advisor

“What I like most about working at Sitel the people that I work alongside. I’ve made some good friends since starting work here.What gives me most job satisfaction is within my role I have my own set of customers that I look after, which I quite like. I’ve also received training from the company, and I have completed two NVQs, one in customer service and one in business administration”. Lisa Soulsby, Speed Keyer

“The best part of the job is developing my agents.Many of my agents have gone onto other roles in our other campaigns andin the business at Sitel” Tom Neale, Team Manager